Shipping Policy
1. Overview At JSOLUTION9, we strive to deliver your orders safely and on time. This policy explains our shipping procedures for purchases made via www.jsolution9.com.
2. Shipping Coverage We ship nationwide within Malaysia (Peninsular, Sabah & Sarawak). For international shipping, please contact [email protected] for a custom quote.
3. Processing & Delivery Time
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Processing: 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
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Estimated Delivery: * Peninsular Malaysia: 2–5 business days.
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Sabah & Sarawak: 3–7 business days.
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Note: Delays may occur during peak seasons, sales periods, or due to unforeseen courier issues.
4. Shipping Charges Fees are calculated based on weight, dimensions, and destination at checkout. Free shipping may apply to selected products or meeting a minimum spend, as indicated during checkout.
5. Order Tracking A tracking number will be sent via email or SMS once your order is dispatched. You may track your parcel on the respective courier's website.
6. Delivery Attempts & Address Accuracy
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Please ensure your shipping address and contact number are accurate.
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Once an order is marked as "Processed" or "Shipped", address changes are not possible.
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If a parcel is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for re-delivery costs.
7. Damaged or Missing Parcels
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Immediate Reporting: If your package is visibly damaged upon arrival, please take photos/videos before opening it.
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Report any damages or missing items to [email protected] within 24 hours of receipt.
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Verification: We will investigate with the courier and provide a resolution (replacement, refund, or credit) accordingly.
8. Contact Us 📧 support@jsolution9.com | 🌐 www.jsolution9.com