Shipping Policy

1. Overview

At JSOLUTION9, we strive to deliver your orders safely and on time. This Shipping Policy explains how we process, handle, and deliver your purchases made through www.jsolution9.com.

2. Shipping Coverage

We currently ship orders within Malaysia, including:

Peninsular Malaysia
Sabah & Sarawak

For international orders, please contact [email protected] for custom shipping arrangements and rates.

3. Processing Time

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Some products (e.g., pre-order or special-order items) may require additional processing time. Any delay will be communicated via email or phone.

4. Delivery Time

Estimated delivery times after order processing:

Peninsular Malaysia: 2–5 business days
Sabah & Sarawak: 3–7 business days

Please note that delivery times may vary depending on your location, courier performance, or unforeseen circumstances (e.g., weather, holidays).

5. Shipping Charges

Shipping fees are calculated at checkout based on weight, size, and delivery location.
Free shipping promotions may be available for selected products or order values — details will be displayed on the product page or during checkout.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor your parcel status on the courier’s website.

7. Delivery Policy

Deliveries are made during business hours (Monday – Friday, 9 AM – 6 PM).
Please ensure that the shipping address provided is accurate and complete.
If a delivery attempt fails due to incorrect address or absence of the recipient, re-delivery may incur additional charges.

8. Damaged or Missing Items

If your package arrives damaged or incomplete, please:

Take clear photos of the packaging and items received.
Contact [email protected] within 48 hours of receiving your order.

We will review your case and provide the best possible solution — replacement, refund, or store credit (subject to verification).

9. Pre-Orders and Backorders

For products marked as pre-order or backorder, the estimated shipping date will be displayed on the product page. Orders containing such items will be shipped once all products are available.

10. Contact Us

If you have any questions about shipping or delivery, please reach out to our support team:
📧 [email protected]
🌐 www.jsolution9.com