Refund Policy
1. Overview
At JSOLUTION9, your satisfaction is our top priority. We understand that sometimes you may need to return a product or request a refund. This Refund Policy explains how we handle refund requests for products purchased through www.jsolution9.com.
2. Eligibility for Refunds
Refunds are only applicable under the following conditions:
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The item received is defective, damaged, or incorrect.
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The item is returned within 7 days of receiving your order.
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The item is unused, in its original packaging, and includes all accessories (e.g., cables, manuals, and boxes).
Items that show signs of misuse, modification, or physical damage will not be eligible for a refund.
3. Non-Refundable Items
The following items are not eligible for refunds once sold:
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Opened software, digital licenses, or downloadable items.
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Consumables such as ink, thermal paste, and batteries once opened.
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Products sold as “Clearance”, “As-Is”, or “Final Sale.”
4. Refund Process
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Submit a Request
Email [email protected] within 7 days of receiving your item. Include your order number, reason for refund, and photos/videos of the issue. -
Return Approval
Once your request is reviewed and approved, we will provide return instructions and a return address. -
Item Inspection
After receiving the returned product, our team will inspect it to verify eligibility. -
Refund Issuance
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Approved refunds will be processed within 5–10 business days after inspection.
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Refunds will be credited to your original payment method (bank transfer, credit card, e-wallet, etc.).
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Shipping fees are non-refundable, except for defective or incorrect items.
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5. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
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Check with your bank or payment provider (processing times may vary).
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Contact us at [email protected] if the issue persists.
6. Exchanges
If you received a defective or incorrect product, we will gladly offer a replacement at no additional cost once the original item is returned.
7. Cancellations
Orders may be cancelled before shipment for a full refund. Once shipped, standard return procedures apply.
8. Contact Us
If you have any questions or need assistance with your refund, please contact us:
📧 [email protected]
🌐 www.jsolution9.com