Payment Policy

1. Overview

At JSOLUTION9, we aim to make your online shopping experience safe, simple, and convenient. This Payment Policy outlines the methods of payment we accept, how transactions are processed, and our commitment to secure payment handling.

2. Accepted Payment Methods

We currently accept the following payment options:

Online Banking / FPX (selected Malaysian banks)
Credit & Debit Cards (Visa, MasterCard)
E-Wallets (e.g., Touch ‘n Go, GrabPay, Boost)
PayPal (for selected orders)
Bank Transfer (for approved orders — details provided upon checkout)

All payments must be made in Malaysian Ringgit (MYR) unless otherwise stated.

3. Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing your order details and transaction reference.
If you do not receive a confirmation within 24 hours, please contact [email protected] with your payment proof and order number.

4. Bank Transfer Orders

For orders paid via manual bank transfer, please:

Complete your payment using the provided bank details at checkout.
Send your payment slip to [email protected] for verification.
Your order will be processed once the payment has been confirmed.

Unpaid orders will be automatically cancelled after 48 hours if no proof of payment is received.

5. Payment Security

Your payment information is protected by secure encryption technology (SSL) to ensure safe transactions.
We do not store or have access to your full card details. All online payments are processed through verified and trusted third-party gateways.

6. Fraud Prevention

To protect our customers, JSOLUTION9 reserves the right to:

Request additional verification for high-value or suspicious transactions.
Cancel any order suspected of fraudulent activity or unauthorized use of payment information.

7. Refunds

Refunds (if applicable) will be processed in accordance with our Return & Refund Policy.
Refunds are issued to the original payment method used during purchase and may take 5–10 business days to reflect, depending on your bank or payment provider.

8. Contact Us

If you experience any payment-related issues or have questions about your transaction, please contact our support team at:
📧 [email protected]
🌐 www.jsolution9.com