Payment Policy
1. Overview At JSOLUTION9, we are committed to providing a safe and seamless shopping experience. This policy outlines our accepted payment methods and the security measures we take to protect your transactions.
2. Accepted Payment Methods All prices are listed in Malaysian Ringgit (MYR). We accept:
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Online Banking / FPX: (Major Malaysian banks)
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Credit & Debit Cards: (Visa, MasterCard)
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E-Wallets: (Touch ‘n Go, GrabPay, Boost, ShopeePay)
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Manual Bank Transfer: (Details provided at checkout)
3. Bank Transfer & Proof of Payment For orders paid via manual bank transfer:
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Please include your Order Number as the payment reference.
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Send your payment slip/receipt to [email protected] or via our designated WhatsApp channel for verification.
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Important: Orders will only be processed after funds are cleared in our account. Unpaid orders will be cancelled after 48 hours.
4. Payment Security Your security is our priority. We use SSL encryption to protect your data. JSOLUTION9 does not store your full card details; all transactions are processed through PCI-DSS compliant third-party payment gateways.
5. Verification & Fraud Prevention To ensure a secure environment, we reserve the right to:
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Request identity verification for high-value orders.
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Cancel any transaction suspected of fraudulent activity.
6. Refunds & Transaction Fees
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Approved refunds will be credited back to the original payment method within 5–10 business days.
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Note: Original transaction fees charged by payment gateways/banks may be non-refundable for "change of mind" cancellations.
7. Contact Us If you encounter any payment issues, please reach out to us: 📧 [email protected] | 🌐 www.jsolution9.com