Return & Refund Policy
1. Overview At JSOLUTION9, your satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn’t right, we’re here to help. This policy outlines the terms for returning or exchanging products purchased from JSOLUTION9.
2. Eligibility for Returns You may request a return or exchange within 7 calendar days of receiving your order if:
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The item is defective, damaged, or significantly not as described.
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The item is unused, unopened, and in its original packaging with all factory seals intact (for change-of-mind/non-defective returns).
Please note:
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Items showing signs of use, physical damage, or missing accessories (e.g., cables, manuals, original box) are not eligible for return.
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Physical Damage: Any damage upon arrival must be reported to us within 24 hours of receipt.
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Certain products such as software, digital licenses, and opened consumables (e.g., thermal paste, ink cartridges) are strictly non-returnable.
3. Return Process
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Contact Us: Email us at [email protected] within 7 days. Include your Order Number, Reason for Return, and Photos/Videos of the product and its serial number.
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Approval: Once approved, we will provide you with a Return Authorization and instructions.
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Shipping: Ensure items are securely packed. The buyer is responsible for return shipping costs unless the item is incorrect or defective upon arrival.
4. Refunds
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Once inspected and approved, refunds will be processed within 5–10 business days via the original payment method.
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Shipping fees are non-refundable, except for confirmed defective or wrong item deliveries.
5. Exchanges If you received a defective or incorrect product, we will provide a one-to-one replacement once the original item is returned and inspected.
6. Contact Us 📧 [email protected] | 🌐 www.jsolution9.com