Return & Refund Policy
1. Overview
At JSOLUTION9, your satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn’t right, we’re here to help. This Return & Refund Policy outlines the terms and conditions for returning or exchanging products purchased from our store.
2. Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order if:
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The item is defective, damaged, or not as described.
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The item is unused, unopened, and in its original packaging (for non-defective returns).
Please note:
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Items that show signs of use, physical damage, or missing accessories (e.g., cables, manuals, original box) will not be eligible for return.
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Certain products such as software, digital downloads, and consumables (e.g., thermal paste, ink cartridges) are non-returnable once opened.
3. Return Process
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Contact Us – Email our support team at [email protected] within 7 days of receiving your item. Include your order number, reason for return, and photos/videos (if applicable).
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Approval & Instructions – Once your return request is approved, we will provide detailed return instructions.
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Ship the Item Back – Please ensure all returned items are securely packed. The buyer is responsible for return shipping costs unless the item received is incorrect or defective.
4. Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–10 business days, and credited to your original payment method.
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Shipping fees are non-refundable, except in cases of defective or wrong item delivery.
5. Exchanges
If you received a defective or incorrect product, we will replace it at no additional cost once the original item is returned.
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
📧 [email protected]
🌐 www.jsolution9.com